Maintenance Services

Tier I

Coverage area: Bangkok & Metropolitan
24 x 7 Comprehensive 8 x 5 Enhanced
SLA
  • 24 hours-a-day, 7 days-a-week
  • 4-Hours Call response
  • 6-Hours On-Site parts delivered onsite as well as an Engineer
  • 6 Month Onsite preventive maintenance
  • 8 hours-a-day (9:00-18:00), 5 workdays-a-week
  • 4-Hours Call response
  • Next Busines Day (NBD) On-Site parts delivered onsite as well as an Engineer
  • 6 Month Onsite preventive maintenance
MA 23% 18%

Tier II

Coverage area: Within 300km of Bangkok
24 x 7 Comprehensive 8 x 5 Enhanced
SLA
  • 24 hours-a-day, 7 days-a-week
  • 4-Hours Call response
  • Next Business Day (NBD) On-Site parts delivered onsite as well as an Engineer
  • 6 Month Onsite preventive maintenance
  • 8 hours-a-day (9:00-18:00), 5 workdays-a-week
  • 4-Hours Call response
  • Second Busines Day (2BD) On-Site parts delivered onsite as well as an Engineer
  • 6 Month Onsite preventive maintenance
MA 26% 21%

Tier III

Coverage area: Others
24 x 7 Comprehensive 8 x 5 Enhanced
SLA N/A
  • 8 hours-a-day (9:00-18:00), 5 workdays-a-week
  • 4-Hours Call response
  • Third Busines Day (3BD) On-Site parts delivered onsite as well as an Engineer
  • 6 Month Onsite preventive maintenance
MA 23%